Job Description
Join our elite customer support team in Honolulu and launch your career with a competitive salary and comprehensive benefits package. Pacific Tech Solutions is seeking motivated Customer Support Trainees to deliver exceptional service to our global clientele. This premium role includes paid training, career advancement pathways, and a supportive team environment focused on professional growth.
What We Offer:
- Industry-leading compensation with performance bonuses
- 4 weeks paid training + ongoing skill development
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
Responsibilities
- Delve into product knowledge through immersive training programs
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions and maintain detailed case records
- Collaborate with senior agents to resolve complex issues
- Contribute to knowledge base improvement initiatives
- Meet/exceed performance metrics for response time and CSAT
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Proficiency in Microsoft Office and CRM software
- Ability to thrive in fast-paced, team-oriented settings
- Strong problem-solving and critical thinking abilities
- Previous customer service experience highly valued
- Must pass background check and drug screening