Job Description
Join Nexus Solutions Inc. as a Customer Support Trainee and launch your career in tech! We're seeking passionate individuals to become the voice of our innovative SaaS platform. This immersive 12-week training program combines classroom learning with hands-on experience, equipping you with industry-leading skills in customer relationship management, technical troubleshooting, and communication excellence. Our Pittsburgh hub offers a collaborative environment where your growth is prioritized, with mentorship from senior specialists and opportunities for rapid advancement into specialized support roles. Benefits include competitive pay, health insurance, and professional development stipends.
Responsibilities
- Master product knowledge through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions using Salesforce CRM with precision
- Collaborate with engineering teams to escalate technical issues
- Contribute to knowledge base articles and process improvements
- Maintain 95% customer satisfaction score targets
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Basic proficiency with Windows/Mac operating systems
- Previous customer service experience a plus
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving aptitude and empathy
- Availability for flexible shifts including weekends
- Must pass pre-employment background check