Job Description
Launch your career in customer excellence with Nexus Solutions Group! We're seeking motivated Customer Support Trainees in Stockton, CA to join our award-winning team. No experience necessary—just your passion for helping others and a commitment to growth. Our comprehensive 8-week training program will equip you with industry-leading skills in CRM systems, conflict resolution, and technical troubleshooting. Enjoy competitive benefits, career advancement opportunities, and a supportive culture that celebrates your success. Apply today and become the voice of our brand!
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in Salesforce CRM system
- Collaborate with senior agents to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Identify process improvements and share feedback with team leads
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required (college preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office Suite (Outlook, Excel)
- Ability to type 35+ WPM with high accuracy
- Customer service mindset with patience and resilience
- Valid California driver's license (for occasional off-site duties)
- Pass background check and drug screening