Job Description
Join TechSolutions Inc., Pittsburgh's premier tech innovator, as a Customer Support Trainee and kickstart your career in a high-growth industry. We're seeking passionate individuals ready to transform customer experiences while earning competitive compensation. Our comprehensive 12-week training program combines hands-on learning with mentorship from industry experts, equipping you with the skills to thrive in a dynamic environment. Enjoy benefits including health insurance, paid time off, and tuition reimbursement. Work in our modern downtown office with flexible scheduling options and advancement opportunities into senior roles. Apply today to join a team that values your growth!
Responsibilities
- Master product knowledge through immersive training modules
- Resolve customer inquiries via phone, email, and chat support
- Document cases accurately in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify process improvements to enhance customer satisfaction
- Meet key performance metrics including response times and resolution rates
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to learn technical concepts quickly
- Strong problem-solving and analytical abilities
- Customer-centric mindset with patience and empathy
- Availability to work flexible shifts including weekends
- Valid U.S. work authorization