Job Description
Launch your career in customer excellence with Apex Solutions Inc.! We're seeking motivated Customer Support Trainees in Fort Wayne to join our award-winning team. Enjoy a competitive salary, comprehensive benefits, and a $2,500 sign-on bonus – just for joining us! Our 6-week paid training program equips you with industry-leading skills to resolve customer inquiries, troubleshoot technical issues, and deliver exceptional experiences. Grow your career while making a tangible impact in a supportive, fast-paced environment.
Why join us?
- Industry-leading training and certification opportunities
- Clear career progression path to senior roles
- Modern, collaborative workspace in downtown Fort Wayne
- Health, dental, and vision insurance from day one
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM and knowledge base systems
- Document interactions accurately in ticketing systems
- Collaborate with senior agents to resolve complex cases
- Meet key performance metrics (resolution time, CSAT scores)
- Participate in weekly training sessions and skill workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or retail experience preferred
- Strong problem-solving and active listening skills
- Proficient with Microsoft Office and web-based tools
- Ability to type 40+ WPM with high accuracy
- Positive attitude and resilience under pressure
- Must pass background check and drug screening
- Indiana residency required