Job Description
Join our award-winning customer support team at Laredo Tech Solutions! We're seeking passionate individuals to launch their careers in tech through our comprehensive Customer Support Trainee program. No prior experience required – we provide hands-on training in cutting-edge CRM systems, troubleshooting methodologies, and client relationship management. Enjoy a collaborative environment with mentorship opportunities, clear career progression paths, and competitive benefits including health insurance and paid time off. Perfect for recent graduates or career changers looking to enter the thriving Laredo tech scene!
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat support channels
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with senior agents to resolve complex technical issues
- Contribute to process improvement initiatives for efficiency gains
- Meet performance metrics for response times and resolution rates
- Participate in weekly skill-building workshops and team meetings
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite and basic tech troubleshooting
- Ability to multitask in fast-paced environments
- Strong problem-solving and critical thinking abilities
- Customer-focused mindset with empathy and patience
- Reliable transportation and punctuality
- Bilingual (English/Spanish) a significant advantage