Job Description
Join our award-winning customer support team as a Trainee at Nexus Solutions Group! We're seeking motivated individuals with a passion for helping others to join our Newark-based team. Enjoy flexible scheduling options while receiving comprehensive paid training to launch your career in customer service. Our supportive environment offers growth opportunities into specialized roles with competitive benefits and a collaborative culture.
What We Offer:
- Flexible hours (morning/afternoon/evening shifts)
- Paid 4-week training program
- Career advancement pathways
- Health & wellness benefits
- Modern downtown Newark office
Responsibilities
- Handle customer inquiries via phone, email, and chat support
- Document interactions in CRM systems with precision
- Resolve issues using knowledge base and escalation protocols
- Collaborate with senior agents on complex cases
- Meet performance metrics (response time, resolution rate)
- Participate in weekly training sessions
- Provide feedback to improve support processes
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to work flexible hours (including weekends)
- Basic computer proficiency with MS Office
- Empathetic problem-solving approach
- Customer service experience preferred but not required
- Quick learner with adaptability
- Valid NJ ID for on-site requirements