Job Description
Join our award-winning team as a Customer Support Trainee and kickstart your career in tech! No experience required – we provide comprehensive training to transform your passion for helping people into a professional skillset. At Pinnacle Solutions Group, we invest in our people through mentorship programs, growth opportunities, and a collaborative environment. Enjoy competitive benefits, flexible scheduling options, and the chance to work with cutting-edge technology while making a real impact on customer satisfaction.
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Master our proprietary CRM system and knowledge base
- Document customer interactions accurately in our ticketing system
- Collaborate with senior agents to resolve complex issues
- Meet key performance metrics for response time and resolution
- Participate in weekly training sessions to expand technical knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to thrive in fast-paced, team-oriented environments
- Basic computer proficiency with willingness to learn new software
- Positive attitude and customer-first mindset
- Reliable internet access for remote work components
- Authorization to work in the United States