Job Description
Join our award-winning customer support team in Atlanta! We're urgently seeking passionate Customer Support Trainees to deliver exceptional experiences to our global clients. No experience needed – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Atlanta's business district. Apply today and become part of a company that invests in your growth!
What We Offer:
- Industry-leading training program with certification
- Health/dental/vision insurance after 30 days
- Tuition reimbursement for career advancement
- Clear promotion path to Senior Support roles
- Modern downtown Atlanta office with amenities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document cases accurately in CRM systems
- Collaborate with senior agents on complex escalations
- Meet/exceed satisfaction and resolution metrics
- Participate in weekly skill development sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Basic computer proficiency and typing speed
- Strong problem-solving abilities
- Customer-focused mindset with empathy
- Ability to work flexible shifts (including weekends)
- No experience required – training provided
- Must pass background check