Job Description
Join our award-winning customer support team in Toledo! We're seeking enthusiastic individuals to launch their careers in customer service through our comprehensive training program. As a Customer Support Trainee, you'll master industry-leading tools while providing exceptional experiences to our diverse client base. This full-time position offers competitive pay, comprehensive benefits, and clear pathways to advancement within our rapidly growing organization.
Why Choose TechSolutions Inc.?
- Industry-leading training program with certification opportunities
- Health, dental, and vision insurance starting day one
- Tuition reimbursement for continued education
- Collaborative team environment with mentorship programs
- Performance-based quarterly bonuses
Responsibilities
- Complete 8-week intensive customer service certification program
- Handle inbound customer inquiries via phone, email, and chat
- Document interactions in CRM system with 98% accuracy
- Collaborate with senior agents on complex case resolution
- Meet/exceed weekly performance metrics (CSAT, FCR)
- Participate in quarterly skills development workshops
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Valid Ohio driver's license for occasional off-site duties