Job Description
Join our award-winning customer support team in Wichita as a Trainee! We're seeking motivated individuals passionate about delivering exceptional service and building rewarding careers. This comprehensive training program equips you with industry-leading tools and mentorship to become a support specialist within 6 months. Enjoy competitive benefits, flexible scheduling options, and a dynamic work environment focused on growth and innovation.
Responsibilities
- Master product knowledge and support protocols through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex escalations
- Contribute to continuous improvement of support workflows
- Participate in weekly skill development workshops
- Maintain high customer satisfaction metrics (CSAT >90%)
- Support cross-functional projects during off-peak periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Valid Kansas driver's license (for occasional site visits)