Job Description
Join Elite Support Solutions as a Customer Support Trainee and launch your career in one of San Antonio's fastest-growing tech companies. We're seeking motivated individuals with exceptional communication skills to provide world-class support to our global clientele. This comprehensive 12-week training program combines hands-on experience with competitive compensation, mentorship from industry veterans, and clear pathways to advancement. Enjoy our modern downtown office, flexible scheduling options, and comprehensive benefits package including health insurance and 401(k) matching.
Responsibilities
- Deliver empathetic, efficient customer support via phone, email, and chat channels
- Master proprietary CRM systems and troubleshooting protocols during paid training
- Document cases accurately in ticketing systems while maintaining SLA compliance
- Collaborate with senior agents to resolve complex technical inquiries
- Identify process improvement opportunities and contribute to knowledge base updates
- Participate in weekly performance reviews and skill development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency in Windows OS and Microsoft Office Suite
- Strong typing skills (50+ WPM) and multitasking ability
- Exceptional problem-solving and conflict resolution capabilities
- Spanish bilingual skills highly valued
- Ability to work flexible shifts including evenings/weekends