Job Description
Join our award-winning customer support team as a Trainee and launch a high-paying career in one of America's most vibrant tech hubs! We're seeking motivated individuals with exceptional communication skills to provide world-class support to our Fortune 500 clients. This paid training program combines comprehensive onboarding with hands-on experience in advanced CRM systems, technical troubleshooting, and client relationship management. Enjoy competitive benefits including health insurance, 401(k) matching, and quarterly bonuses while growing your career in Newark's thriving tech ecosystem.
Responsibilities
- Master company products/services through immersive training modules
- Resolve complex customer inquiries via phone, email, and chat
- Document cases accurately in Salesforce and Zendesk platforms
- Collaborate with senior specialists on escalated issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify process improvements to enhance customer experience
- Participate in cross-functional projects with product teams
Qualifications
- Associate degree or equivalent experience (STEM majors preferred)
- Proven customer service or technical support background
- Advanced proficiency in Microsoft Office and CRM tools
- Exceptional written and verbal communication skills
- Ability to thrive in fast-paced, data-driven environments
- Basic knowledge of cloud computing or SaaS platforms
- Valid US work authorization and clean background check