Job Description
Join our award-winning team at NexGen Solutions Inc. as a Customer Support Trainee and launch your career in a high-growth tech environment! We offer industry-leading compensation, comprehensive benefits, and a clear path to advancement. Our Durham-based headquarters is seeking motivated individuals with exceptional communication skills to deliver premium support experiences to Fortune 500 clients.
This accelerated training program combines competitive pay with hands-on learning in cutting-edge technologies. You'll receive personalized mentorship from industry veterans while mastering CRM platforms and diagnostic tools. Our culture prioritizes work-life balance with flexible scheduling, professional development stipends, and quarterly team retreats.
Responsibilities
- Master company products/services through intensive onboarding modules
- Resolve complex customer inquiries via phone, email, and chat channels
- Document cases using Salesforce CRM with 99.8% accuracy
- Collaborate with engineering teams to escalate technical escalations
- Contribute to knowledge base articles and training materials
- Meet/exceed customer satisfaction targets (CSAT > 95%)
- Participate in monthly skill development workshops
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service or technical support experience
- Proficiency in Microsoft Office and ticketing systems
- Exceptional written/verbal communication skills
- Ability to troubleshoot basic technical issues
- Strong problem-solving and conflict resolution abilities
- Valid US work authorization and clear background check
- Availability for on-site training (8 AM - 5 PM weekdays)