Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! At Denver Tech Solutions, we're committed to nurturing talent and providing world-class service to our clients. This full-time training program combines hands-on experience with mentorship from industry experts, ensuring you develop the skills needed to excel in customer support. You'll learn our cutting-edge platforms, troubleshooting techniques, and communication strategies while making a real impact. Our inclusive culture offers growth opportunities into senior roles, with competitive benefits including health insurance, retirement plans, and professional development stipends. Ready to grow your career in Denver's booming tech sector? Apply today!
Responsibilities
- Master company products/services through comprehensive training modules
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior agents to resolve complex technical issues
- Identify trends in customer feedback to improve service quality
- Adhere to SLAs and maintain high customer satisfaction metrics
- Participate in weekly coaching sessions and skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to multitask in fast-paced environments
- Strong problem-solving and critical thinking abilities
- Customer service mindset with patience and empathy
- Availability to work flexible hours including weekends
- Valid work authorization in the United States