Job Description
Are you looking for a career that offers growth, stability, and the chance to make a real impact in the tech industry? Apex Tech Solutions is excited to announce openings for Entry-Level Customer Support Specialists in the heart of Austin, Texas.
We are not just looking for employees; we are looking for future leaders. We believe in hiring for attitude and training for skill. That’s why we provide comprehensive, paid training for all new hires. If you have a passion for helping others and a desire to learn, this is your opportunity to launch a successful career in customer success and sales.
Join our high-energy team and enjoy the flexibility of our weekend shift schedule, giving you your weekdays off to enjoy everything Austin has to offer.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and chat.
- Leverage our CRM systems to manage customer accounts and resolve inquiries efficiently.
- Complete structured training modules to master product knowledge and sales techniques.
- Collaborate with cross-functional teams to ensure customer satisfaction and retention.
- Identify customer needs and recommend appropriate solutions or upgrades.
- Maintain a positive, professional demeanor during high-volume periods.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and typing skills (40+ wpm).
- Strong communication skills with a focus on empathy and clarity.
- Availability to work weekends (Saturday and Sunday) consistently.
- A positive attitude and a genuine willingness to learn new skills.