Job Description
Join our award-winning customer support team in the heart of Jersey City! We're seeking passionate individuals to deliver exceptional service to our global clientele. Enjoy a modern workspace with flexible scheduling, comprehensive benefits, and career advancement opportunities. No experience required – we provide paid training!
Why join us?
- Competitive hourly pay + monthly performance incentives
- Free health/dental/vision insurance after 90 days
- Tuition reimbursement program
- Hybrid work options (3 days remote/week)
- Professional development certifications
Responsibilities
- Handle inbound/outbound calls and customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficient with Windows OS and basic software
- Ability to work flexible shifts (including weekends)
- Must pass background check and drug screening
- Bilingual (Spanish) candidates strongly encouraged