Job Description
Start your career tomorrow with comprehensive training! NYC Growth Solutions is seeking motivated individuals with no prior experience for our Customer Service Trainee program. We provide paid hands-on training to equip you with the skills needed to excel in a dynamic support environment. Enjoy competitive pay, flexible scheduling options, and clear pathways for advancement. Join our team of professionals dedicated to delivering exceptional client experiences while building your future in NYC's thriving service industry.
Responsibilities
- Master company products/services through structured training modules
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior team members for complex escalations
- Meet daily performance metrics post-training completion
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Proficient in basic computer applications
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn
- Reliable transportation to Manhattan office
- Authorization to work in the United States