Job Description
Join our dynamic team at Phoenix Solutions Group as a Weekend Customer Service Specialist! We're seeking energetic individuals to deliver exceptional customer experiences during our busiest weekend hours. This entry-level position offers flexible scheduling, competitive pay, and growth opportunities within our rapidly expanding tech support division. Enjoy a supportive environment where your contributions directly impact our success.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues for residential and small business clients
- Document cases accurately in our CRM system
- Collaborate with weekend support team to escalate complex issues
- Maintain detailed knowledge of service offerings and troubleshooting protocols
- Meet performance metrics for response time and resolution rates
- Participate in weekend team training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Weekend availability (Saturday/Sunday shifts)
- Basic computer proficiency and internet navigation
- Customer service experience preferred but not required
- Positive attitude and willingness to learn new technologies