Job Description
Join our dynamic team at Nexus Solutions Group with immediate openings for Customer Service Specialists! No experience required – we provide comprehensive paid training to launch your career. This full-time position offers competitive pay, benefits, and growth opportunities in San Jose's thriving tech hub. Perfect for career changers or recent graduates seeking hands-on training in customer relationship management, CRM systems, and conflict resolution. Start earning while learning with our structured onboarding program.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues
- Document interactions in Salesforce CRM system
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training sessions to enhance skills
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior experience required – training provided
- Strong communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Proficient in basic computer applications
- Problem-solving mindset with attention to detail
- Flexible schedule availability including weekends
- Passion for helping others and continuous learning