Job Description
Launch your career in customer service with our comprehensive paid training program! Indianapolis Growth Partners is seeking motivated individuals with no prior experience for our entry-level Customer Service Representative role. We provide all necessary training to help you succeed in a fast-paced, supportive environment. If you're a quick learner with excellent communication skills and a passion for helping others, this is your opportunity to grow professionally while earning competitive compensation.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using established protocols and escalation procedures
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Continuously expand product knowledge through ongoing training modules
- Meet performance metrics including response times and customer satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - we train all new hires
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability
- Ability to multitask in a dynamic environment
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Ability to pass background check and drug screen