Job Description
Are you looking for a full-time job in Seattle, WA that offers immediate start dates? Apex Support Solutions is currently hiring dedicated Customer Service Representatives to join our dynamic team. We value initiative and are looking for individuals who are ready to grow their careers with us starting tomorrow.
As a key member of our support team, you will play a crucial role in enhancing our client experience. We provide comprehensive training and a comprehensive benefits package for all full-time employees.
Responsibilities
- Provide exceptional customer support via phone, email, and chat, addressing inquiries with empathy and efficiency.
- Resolve customer issues and complaints in a timely manner to ensure high retention and satisfaction.
- Accurately log all customer interactions and service tickets into our internal database systems.
- Collaborate with cross-functional teams to identify trends and improve service protocols.
- Stay updated on product knowledge and policy changes to provide accurate information to clients.
Qualifications
- High school diploma or GED is required; a college degree is a plus but not mandatory.
- No prior customer service experience is necessary; we teach you everything you need to know.
- Strong written and verbal communication skills.
- Must be available to work full-time hours, Monday through Friday.
- Basic computer proficiency and typing speed of 40+ WPM.