Job Description
Are you looking for a fresh start in the corporate world? Apex Support Solutions is currently hiring Entry Level Customer Support Representatives in New York. We believe that talent is not defined by experience, but by attitude and potential. We are looking for motivated individuals who are ready to learn, grow, and build a long-term career with us.
We provide comprehensive on-the-job training and mentorship to ensure your success. This is an excellent opportunity for recent graduates, career changers, or anyone seeking their first professional role in a supportive environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document all customer interactions and case details in our internal database.
- Collaborate with team leads to identify trends and improve service quality.
- Learn and apply product knowledge through daily training modules.
- Maintain a high level of professionalism while adhering to company policies and procedures.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and typing skills (30 WPM minimum).
- Strong verbal and written communication skills.
- A positive attitude and a genuine desire to help others.
- Ability to work full-time hours, including weekends if required.
- Reliable internet connection is mandatory for remote candidates.