Job Description
Launch your career in customer service with our comprehensive paid training program! Phoenix Growth Partners is seeking motivated individuals to join our team as Customer Service Representatives. No prior experience required – we provide everything you need to succeed!
Our 6-week paid training program covers industry best practices, CRM software mastery, conflict resolution techniques, and customer psychology. Upon completion, you'll transition into a full-time role with competitive benefits and growth opportunities.
Why join us?
- Competitive starting salary with performance-based bonuses
- Full benefits package including health insurance and 401(k)
- Clear career advancement path to senior roles
- Modern downtown Phoenix office with flexible scheduling options
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve billing issues and product/service complaints
- Document all interactions in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Maintain high customer satisfaction metrics (CSAT >90%)
- Participate in weekly skill development workshops
- Meet daily call volume and quality standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Basic computer proficiency (MS Office Suite)
- Ability to work flexible shifts including weekends
- Customer-focused mindset with problem-solving aptitude
- Passion for continuous learning and improvement
- Valid Arizona driver's license (for occasional off-site meetings)