Job Description
Are you a motivated individual looking to kickstart your career in Omaha? OmniConnect Solutions is currently seeking enthusiastic Customer Service Representatives to join our growing team. We believe in fostering talent from within, so no prior experience is required—just a positive attitude and a willingness to learn.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-tier service. We provide comprehensive training to equip you with the skills necessary to excel in a fast-paced corporate environment.
What We Offer:
- Competitive Pay: $18 - $22 per hour based on performance.
- Comprehensive Training: Paid onboarding and mentorship programs.
- Benefits Package: Health, dental, and vision insurance.
- Career Growth: Clear pathways to management and senior roles.
Responsibilities
- Handle Inquiries: Manage incoming customer calls, emails, and chats with a focus on resolution and satisfaction.
- Process Orders: Accurately enter and process customer orders, returns, and exchanges using our CRM software.
- Problem Solving: Identify customer needs and troubleshoot issues efficiently, escalating complex cases when necessary.
- Data Management: Maintain accurate records of customer interactions and feedback in the company database.
- Team Collaboration: Work closely with the sales and operations teams to ensure a seamless customer experience.
- Professionalism: Represent the company brand with a courteous and professional demeanor at all times.
Qualifications
- Education: High school diploma or GED equivalent required.
- Communication: Strong verbal and written communication skills.
- Computer Skills: Basic computer proficiency (typing speed of 35+ WPM) and ability to navigate web browsers.
- Attitude: A positive, solution-oriented mindset and a desire to learn.
- Availability: Ability to work full-time hours, including weekends and holidays as needed.