Job Description
Welcome to TechSolutions KC, a dynamic and growing company in the heart of Kansas City. We are currently looking for motivated individuals to join our team as Customer Service Representatives. This is an outstanding opportunity for career starters or anyone seeking a stable, full-time role without prior experience required.
We pride ourselves on fostering a supportive work environment where new hires receive comprehensive training and mentorship. If you are a people person with a drive to learn and grow, this is the perfect place to launch your career in corporate customer support.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Assist customers in understanding our products and services to ensure they get the most out of their purchase.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Document all customer interactions, feedback, and transactions accurately in our CRM database.
- Collaborate with the sales and technical teams to troubleshoot complex customer needs.
- Participate in daily training sessions to improve product knowledge and communication skills.
- Upsell products and services to existing customers where appropriate.
Qualifications
- High school diploma or GED required.
- No prior customer service experience necessary—we provide on-the-job training!
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and willingness to learn new software systems.
- Reliable transportation and punctual attendance.
- A positive attitude and a genuine desire to help others succeed.