Job Description
Are you looking to launch a lucrative career in the tech industry?
Denver Tech Solutions is currently Urgently Hiring for ambitious individuals to join our growing team as Customer Service Representatives. We are looking for driven candidates who want to learn, grow, and advance their career in a supportive environment.
We provide comprehensive paid training and mentorship to ensure you have the skills needed to excel. If you are ready to start a new chapter in Denver, apply today!
Why Choose Us?
- Paid Training: No prior experience required; we teach you everything you need to know.
- Competitive Pay: Salary starting at $45,000 with performance-based bonuses.
- Growth Opportunities: Clear pathways for advancement into leadership and technical roles.
- Modern Environment: Work in a dynamic, collaborative office in the heart of Denver.
Responsibilities
- Resolve Customer Inquiries: Professionally handle incoming customer calls, emails, and chat requests to resolve technical issues and answer questions.
- Product Training: Utilize the knowledge gained during our training program to explain complex products to clients in simple terms.
- Issue Troubleshooting: Diagnose and resolve common technical problems, escalating complex issues to senior support staff when necessary.
- Data Entry & Documentation: Accurately log customer interactions and solutions into the CRM system to maintain up-to-date records.
- Team Collaboration: Work closely with sales and technical teams to ensure a seamless customer experience from start to finish.
- Performance Metrics: Meet and exceed daily and weekly targets for customer satisfaction and call handling times.
Qualifications
- Education: High school diploma or GED required (Bachelor's degree in a related field is a plus).
- Experience: No prior customer service experience is necessary; we value attitude and willingness to learn over experience.
- Communication: Excellent verbal and written communication skills with a professional and friendly tone.
- Technical Skills: Basic computer literacy and the ability to navigate multiple software applications simultaneously.
- Work Ethic: Self-motivated, reliable, and able to work full-time in a fast-paced environment.
- Location: Must be willing to work on-site in Denver, CO.