Job Description
Join Our Team in El Paso: Weekly Pay & Paid Training Available
Are you seeking a stable career with weekly paychecks and comprehensive paid training? Horizon Workforce Solutions is currently hiring dedicated Customer Service Representatives in El Paso, TX. We pride ourselves on fostering a supportive environment where no prior experience is required—just a willingness to learn and grow.
As a member of our team, you will be the face of our brand, ensuring our clients receive top-tier support. We offer competitive hourly wages, performance bonuses, and clear pathways for career advancement.
Why Apply With Us?
- Weekly Pay: Get paid on time, every week, without the wait.
- Paid Training: Master your skills with our structured onboarding program.
- Modern Environment: Work in a state-of-the-art facility equipped with ergonomic workstations.
- Career Growth: Opportunities for internal promotion to Team Lead and Management roles.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Process customer orders, returns, and account updates accurately in our CRM software.
- Document all customer interactions and transactions in our internal database.
- Collaborate with the logistics and support teams to ensure seamless service delivery.
- Attend daily morning huddles and weekly training sessions to stay updated on product knowledge.
- Meet and exceed daily and monthly performance targets for call handling and satisfaction scores.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer proficiency (typing speed of 35+ WPM, navigating web browsers).
- Strong verbal and written communication skills with a clear speaking voice.
- Ability to work in a fast-paced, target-driven environment.
- Reliable transportation is required.
- Flexibility to work varying shifts, including weekends and holidays as needed.
- A positive attitude and a genuine desire to help others succeed.