Job Description
Join our award-winning team in sunny San Diego! ConnectSphere Solutions is seeking dynamic Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. As a key member of our 24/7 support center, you'll be the voice of innovation in telecommunications, healthcare, and tech industries. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a vibrant coastal city.
Why Work With Us?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Modern downtown office with ocean views
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple digital channels (phone, chat, email)
- Document interactions accurately in Salesforce CRM system
- Meet/exceed KPIs: 85% CSAT, 20 calls/hour, <60s AHT
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives
- Maintain strict compliance with HIPAA/FERPA regulations
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across digital channels
- High school diploma or equivalent (college degree preferred)
- Typing speed: 40+ WPM
- Available for rotating shifts including nights/weekends
- Spanish bilingualism strongly preferred