Job Description
Launch your career with paid training at Growth Solutions Inc.! We're hiring motivated individuals in Los Angeles to join our award-winning customer service team. No prior experience required – we provide comprehensive training to develop your skills in communication, problem-solving, and client relationship management. Enjoy competitive pay, career advancement opportunities, and a supportive work environment.
Our 6-week paid training program covers industry best practices, CRM software, and conflict resolution techniques. After training, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% satisfaction rate. Join us to build a stable career with growth potential into team leadership or specialized roles.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve billing, technical, and product inquiries efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team to improve service protocols
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Identify upsell opportunities to enhance customer value
- Participate in quarterly skills workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Customer-focused mindset with empathy
- Ability to work flexible shifts (including weekends)
- No experience required – training provided
- Background check and drug screen required
- Reliable transportation to downtown LA office