Job Description
Join the Apex Support Team in Austin, TX!
We are looking for motivated individuals to join our growing team as Entry Level Customer Service Representatives. If you are seeking a rewarding career with flexible weekend hours and no prior experience necessary, this is the perfect opportunity for you.
At Apex Support Solutions, we value hard work, dedication, and a positive attitude. We provide comprehensive training to ensure your success. Come be part of a company that invests in your future.
Why Join Us?
- Competitive hourly pay starting at $15.00.
- Weekend-only shifts (Saturday & Sunday).
- Flexible scheduling and no night shifts.
- Clear path for career advancement and growth.
- Supportive and inclusive work environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and answer questions regarding our products and services.
- Accurately document all customer interactions and transactions in our CRM system.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Assist with general administrative tasks and data entry as needed.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency (Windows or Mac OS).
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday).
- Reliable internet connection for remote or hybrid options.
- Willingness to learn new software and processes quickly.