Job Description
Start your career without experience! Fresno Community Services is seeking passionate individuals for our Entry-Level Customer Service Specialist position. We provide comprehensive paid training and a supportive environment where your growth is our priority. Join our mission to deliver exceptional service while building foundational skills for lifelong career advancement.
What We Offer:
- 4-week paid training program
- Clear career progression path
- Comprehensive benefits package (medical/dental/vision)
- Team-based performance bonuses
- Flexible scheduling options
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues using our CRM system
- Document all interactions in compliance with company standards
- Collaborate with team members to resolve complex cases
- Participate in weekly skill development workshops
- Maintain customer satisfaction metrics above 95%
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Basic computer proficiency (typing, email, navigation)
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Must pass background check and drug screening
- Reliable transportation to our Fresno facility
- Fluent in English (bilingual Spanish a plus)