Job Description
Join our dynamic team as an Entry Level Customer Service Specialist in Jacksonville, NC! We're urgently hiring motivated individuals to kickstart their careers in a supportive, growth-oriented environment. This full-time role offers comprehensive training, competitive benefits, and clear pathways for advancement. If you're passionate about helping others and eager to develop professional skills, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using ticketing systems and knowledge bases
- Document interactions accurately in CRM databases
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and basic troubleshooting
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Valid North Carolina driver's license (if field visits required)