Job Description
Are you looking for an entry-level opportunity with paid training and a schedule that fits your life? Apex Solutions Group is currently hiring Night Shift Customer Success Representatives to join our expanding team in Phoenix, AZ. We offer a comprehensive benefits package, remote-friendly work options, and a clear path for career advancement.
Whether you are starting your career or seeking a change, our paid training program ensures you have the skills and confidence to succeed from day one. Join us in making a difference for our clients while enjoying the flexibility of night shifts.
Responsibilities
- Handle Inbound/Outbound Inquiries: Respond to customer emails, chats, and phone calls professionally and efficiently during the night shift.
- Resolve Issues: Troubleshoot customer concerns and provide accurate solutions to ensure high satisfaction rates.
- Utilize CRM Software: Log interactions and update customer records in our internal database accurately.
- Meet Performance Targets: Consistently achieve KPIs regarding call volume, response time, and customer feedback.
- Collaborate with Team: Work closely with the day-shift team and management to ensure seamless operations across shifts.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior experience necessary; paid training is provided for all successful candidates.
- Technical Skills: Basic computer proficiency and ability to navigate multiple windows/software applications.
- Communication: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Internet: Reliable high-speed internet connection is required if working from a remote location.