Job Description
Are you looking for a job that starts tomorrow?
We are currently hiring for immediate openings in our New York City office. As a leading provider of technology support, we are seeking enthusiastic individuals to join our weekend support team. This is a no experience required position designed for those who want to start working immediately and build a career in customer service.
Join a team that values hard work, offers competitive weekend shift pay, and provides comprehensive on-the-job training.
Responsibilities
- Assist Customers: Provide exceptional support via phone and email during high-volume weekend shifts.
- Issue Resolution: Troubleshoot basic technical inquiries and resolve customer complaints efficiently.
- Data Management: Accurately input customer information and update service tickets in our CRM system.
- Sales Support: Identify upsell opportunities and assist the sales team in closing deals.
- Team Collaboration: Communicate effectively with team leads and fellow representatives to ensure smooth operations.
- Training Compliance: Complete mandatory training modules within the first week of employment.
Qualifications
- Immediate Availability: Ability to start work within 24 to 48 hours of offer acceptance.
- No Experience Necessary: We train all new hires; a high school diploma or GED is preferred.
- Computer Skills: Basic proficiency with computers and the ability to navigate web browsers.
- Communication: Strong verbal and written communication skills with a friendly demeanor.
- Reliability: Must be available for weekend shifts (Saturday and Sunday) on a consistent basis.