Job Description
Launch your career in customer service with Memphis Customer Solutions! We're actively seeking enthusiastic individuals with no prior experience to join our award-winning call center team. As a Customer Service Representative, you'll be the first point of contact for valued clients, delivering exceptional support through phone and digital channels. We provide comprehensive paid training, career advancement opportunities, and a supportive team environment. If you're a great communicator with a passion for helping others, we want to hear from you!
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and compliance standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ WPM
- Basic computer proficiency (Windows, browsers)
- Reliable transportation to our Memphis facility
- Positive attitude and customer-focused mindset
- Willingness to work flexible shifts (including weekends)
- No prior experience required – training provided!