Job Description
Join our dynamic team at Southwest Solutions Group and launch your career in customer service! We're seeking motivated individuals to provide exceptional support to our growing client base in El Paso. As a trusted local business, we invest in our employees through comprehensive training and clear growth paths. Enjoy a collaborative environment where your contributions directly impact our success.
Why work with us?
- Comprehensive paid training program
- Health benefits and retirement plan
- Opportunities for advancement
- Supportive team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to solve complex cases
- Meet daily performance metrics and quality standards
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM
- Proficient with Microsoft Office Suite
- Must pass background check and drug screen
- Flexible schedule availability including weekends