Job Description
Join our dynamic team at Omaha Solutions Group as an Entry Level Customer Service Representative! We're seeking motivated individuals to start immediately and build rewarding careers in customer support. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, benefits eligibility, and a supportive work environment in Omaha's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and order discrepancies efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex problems
- Meet daily performance metrics for call quality and resolution times
- Continuously update product knowledge through training modules
- Maintain positive customer relationships during all interactions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with Windows OS
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Omaha headquarters
- Authorization to work in the United States