Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Milwaukee's thriving business district! We're seeking enthusiastic individuals with a passion for helping others to join our immediate-hire program. No prior experience is necessary – we provide comprehensive training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling, and a supportive work environment where your contributions are valued from day one. Apply today and become part of Milwaukee's leading customer service provider!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately within company guidelines
- Document customer interactions and maintain detailed case records
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Identify opportunities to improve customer experience and escalate concerns as needed
- Complete product knowledge training to provide accurate information
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer proficiency and willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Available for flexible shifts including evenings and weekends
- Must pass background check and drug screening