Job Description
Join our award-winning team in Columbus, OH! We're urgently seeking motivated individuals for our Customer Service Representative role with comprehensive paid training. No experience necessary – we invest in your success! Enjoy competitive pay, flexible scheduling, and clear career advancement paths.
What We Offer:
- 4 weeks of paid hands-on training ($15/hour during training)
- Full-time position with benefits (health/dental/vision)
- Performance-based bonuses up to $5,000 annually
- Modern downtown office with free parking
- Tuition reimbursement for continued education
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Collaborate with technical and sales teams for complex cases
- Participate in ongoing skill development workshops
- Maintain 99.5% compliance with quality assurance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills in English
- Basic computer proficiency (MS Office, typing 35 WPM)
- Ability to multitask in fast-paced environment
- Empathy and patience for customer interactions
- Reliable transportation to downtown Columbus
- Passion for helping others and learning new systems
- Available to work rotating weekends (Sat/Sun)