Job Description
Join our award-winning customer experience team in Fort Wayne, IN! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No prior experience required—just a commitment to excellence and a customer-first mindset.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries and concerns efficiently using CRM systems
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Resilience under pressure with composure in high-volume situations
- Basic computer proficiency (Windows, MS Office)
- Flexibility to work rotating shifts including evenings/weekends
- Valid Indiana driver's license (for occasional off-site events)