Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative! We're seeking motivated individuals in Columbus, OH to deliver exceptional client experiences. No prior experience required – we provide comprehensive paid training to help you succeed. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment focused on your growth.
Why Join Us?
- Free industry certification training
- Clear career advancement path
- Modern downtown Columbus office
- Health/dental/vision benefits
- 401(k) with company match
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues using our proprietary CRM system
- Document interactions in Salesforce database
- Collaborate with technical support teams
- Meet monthly performance metrics
- Participate in ongoing training sessions
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills
- Ability to type 35+ WPM
- Basic computer proficiency
- Problem-solving mindset
- Positive attitude and eagerness to learn
- Ability to work flexible hours
- Valid Ohio driver's license (for occasional off-site meetings)