Job Description
Join our dynamic team as an Entry Level Customer Support Specialist! No prior experience required – we provide comprehensive training to launch your career. This immediate hire opportunity offers flexible remote work options or in-office positions in Jacksonville, FL. Enjoy competitive pay, benefits package, and growth opportunities within a supportive environment.
What We Offer:
- Comprehensive paid training program
- Flexible remote work option available
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Document interactions in CRM system
- Collaborate with senior team members for complex cases
- Meet daily performance metrics (quality/speed)
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Basic computer proficiency (typing, internet)
- Strong verbal/written communication skills
- Ability to work independently or in teams
- Customer service mindset (patience & empathy)
- Reliable internet connection for remote option
- Flexible availability during business hours