Job Description
Join our dynamic team at CustomerFirst Solutions as an Entry Level Customer Service Associate! We're hiring motivated individuals in Austin, TX with no prior experience needed. This flexible part-time role offers comprehensive training and growth opportunities in a supportive environment. Perfect for students, recent graduates, or career changers seeking to launch their professional journey.
Enjoy competitive pay, consistent scheduling, and the chance to develop valuable communication and problem-solving skills. Our commitment to employee development means you'll gain hands-on experience in customer relations, digital tools, and industry best practicesâall while making a real impact on our clients' experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns using established protocols and escalation procedures
- Process transactions, orders, and service requests accurately in our CRM system
- Document all customer interactions and maintain detailed case notes
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics including response time and customer satisfaction targets
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new software
- Ability to work flexible shifts including evenings and weekends
- Customer-focused mindset with patience and adaptability
- No prior experience requiredâcomprehensive training provided
- Must be authorized to work in the United States