Job Description
Join our dynamic team as a Customer Service Representative in Philadelphia! No experience required – we provide comprehensive paid training to launch your career. Immediate full-time opportunity with competitive pay and growth potential.
Why Join Us?
- Full training program covering systems, products, and soft skills
- Competitive hourly wage ($15-$18) + performance bonuses
- Health, dental, and vision benefits after 60 days
- 401(k) with company match
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, order inquiries, and product concerns
- Update customer records in CRM system with precision
- Collaborate with technical team to resolve complex issues
- Meet/exceed customer satisfaction and productivity metrics
- Document all interactions following company protocols
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving abilities
- Basic computer literacy (MS Office, internet navigation)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- No prior experience necessary – training provided!
- Reliable transportation to downtown Philadelphia