Job Description
Join our award-winning customer service team in Durham, NC! We're seeking passionate Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution rate)
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in high-volume environments
- Positive attitude and problem-solving mindset
- Reliable internet connection for hybrid work options