Job Description
Join our award-winning customer experience team in Plano, TX! We're seeking passionate Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy a modern work environment with comprehensive benefits, career advancement pathways, and daily opportunities to make a real impact. No experience required – we provide industry-leading training!
Why Choose Us?
• Competitive hourly pay with uncapped bonuses
• Comprehensive health/dental/vision insurance
• 401(k) with company match
• Paid time off & flexible scheduling
• Free parking & metro-accessible location
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services during customer interactions
- Meet/exceed monthly KPIs for handle time and first-call resolution
- Participate in weekly training to enhance product knowledge
- Support disaster recovery initiatives during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with Windows OS and CRM platforms (Salesforce a plus)
- Strong typing skills (40+ WPM) and multi-tasking ability
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with conflict resolution expertise
- Bilingual (Spanish) candidates receive 15% pay premium
- Must pass background check and drug screening