Job Description
Are you ready to kickstart your career in Memphis, TN?
Memphis Connect Solutions is seeking motivated and eager Entry-Level Customer Service Associates to join our growing team. We pride ourselves on providing world-class support to our clients and offer a comprehensive training program for those with no prior experience.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. If you are a quick learner, possess a positive attitude, and are looking for a stable job with growth opportunities, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $15.00 - $18.00 per hour.
- No Experience Needed: Full training provided upon hiring.
- Modern Work Environment: State-of-the-art office located in the heart of Memphis.
- Career Growth: Clear pathways to management and specialized roles.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, account issues, and order tracking.
- Accurately document customer interactions and solutions in our CRM system.
- Resolve customer complaints and escalations while maintaining a positive brand image.
- Collaborate with the internal team to improve service processes and customer satisfaction scores.
- Stay up-to-date on company policies, products, and services to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed (35+ WPM).
- Ability to multitask and work in a fast-paced environment.
- Willingness to learn new software and systems.
- Reliable internet connection for remote training options (if applicable).