Job Description
Join GlobalConnect Solutions as a Customer Service Agent in Jacksonville, FL! We're seeking passionate professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Your role will be vital in maintaining our industry-leading customer satisfaction rates. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Meet or exceed daily performance metrics (call volume, resolution time)
- Collaborate with team members to share best practices
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Strong typing speed (minimum 35 WPM)
- Availability to work flexible shifts including evenings/weekends
- Proficiency in English (bilingual Spanish a plus)