Job Description
Join Baltimore's premier customer experience team as a Call Center Agent! We're seeking dynamic professionals to deliver exceptional service while representing Fortune 500 brands. Enjoy modern workspaces, comprehensive training, and career advancement opportunities. Our Baltimore headquarters offers competitive benefits including health insurance, 401k matching, and paid time off. No experience necessary – we provide all training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with support teams for complex issue resolution
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus
- Typing speed of 40+ WPM
- Reliable transportation to downtown Baltimore location